Frequently Asked Questions
How to place an order?
Orders can be placed either by website or by calling (800) 563-8006 or (800) 448-1668. If email is preferred, email [email protected].
How can an order be cancelled or changed?
Orders can be cancelled or changed prior to shipping by calling (800) 563-8006 or (800) 448-1668. If there are any further questions, please send an email to [email protected].
How can a product be returned?
All product returns need to be authorized by contacting one of the following phone numbers.
MP Pumps, Inc. Phone: 800-293-8240
Oberdorfer Phone: 800-448-1668
The return request may be approved or rejected at our sole and reasonable discretion as long as no chemicals have been run through the product(s). A 25% restocking fee will apply to any authorized return(s). Subject to any applicable product warranty, in no event will product returns be accepted after 60 days from the delivery date. Returned shipments that are damaged will be returned automatically at the buyer’s expense.
MP Pumps, Inc. Phone: 800-293-8240
Oberdorfer Phone: 800-448-1668
The return request may be approved or rejected at our sole and reasonable discretion as long as no chemicals have been run through the product(s). A 25% restocking fee will apply to any authorized return(s). Subject to any applicable product warranty, in no event will product returns be accepted after 60 days from the delivery date. Returned shipments that are damaged will be returned automatically at the buyer’s expense.
What is the minimum order policy?
Minimum Order Policy: $150.00 minimum order.
Where are the terms and conditions?
Terms and Conditions can be read here
What are the shipping methods used?
We use LTL (Truck) and Small Package; our preferred method is FedEx; A lift gate truck will be used for LTL shipments.
What are the shipping methods available?
Standard small package shipping is FedEx or UPS. Product(s) over 75 lbs. will be shipped via LTL Freight.
How long will it take to receive orders?
MP Pumps and Oberdorfer ship via ground method. Next Day Air, 2nd Day Air, and 3 Day Delivery are also available upon request. Most orders for pumps are shipped within 1-2 weeks upon receipt of order; small parts are shipped within 48 hours.
What payment methods are accepted?
Payment methods are Visa, MasterCard, and PayPal.
How are taxes calculated?
Taxes are charged per applicable state taxes during the checkout.
Still have Questions?
If our FAQs didn’t address your question, don’t hesitate to reach out. Click the button below to contact our support team, and we’ll assist you promptly.